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Online Insurance Claims Adjuster Curriculum
and Classes

Our curriculum is developed specifically for the distance education learner by instructional designers who specialize in how to develop content for adults and well-qualified subject matter experts to ensure quality content. In addition, USCI works with a program advisory council of non-USCI employees who work in the insurance field to review content annually to ensure students receive content that is up-to-date, relevant, and accurate.

Program Goal:

To prepare students to obtain an entry-level insurance claims adjuster position.

The coursework trains students to:
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Apply theoretical instruction and practical skills that enable them to obtain entry-level, insurance claims adjuster positions.

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Explain different types and policies of insurance: accident and health, life, property, liability, catastrophe, and automobile.

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Apply communication and negotiation skills to the steps in the claims adjustment process and use proper protocol to contact policyholders and conduct investigations, as well as interview witnesses.

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Relate knowledge of legal and ethical issues to claims adjustment.

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Apply math and computer skills to verify bills and estimates, as well as negotiate and calculate settlements.

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Write concise reports as claims adjusters.

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Set up and manage a home-based bookkeeping service.

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Program Curriculum Breakdown

Your Online Insurance Claims Adjuster Classes are broken down into 4 units.

Instruction Pack I introduces students to careers in the field of insurance claims adjustment. Students learn the basics of insurance, including concepts and terminology. They also study the importance of strong interpersonal and communication skills as they pertain to this career. Next, students learn why basic math skills are a must-have for any claims adjuster. They apply information about percentages, decimals, and fractions to typical claims situations, such as when calculating settlements.

Instruction Pack II provides students with the computer skills necessary to work in the field. Students work with Microsoft® Word and Excel® and their many helpful features. This instruction pack also gives students a firm foundation of the claims adjustment process. They will also learn detailed information about life and health insurance. Students study terminology, policies, types and specific situations.

Instruction Pack III teaches students the basics of auto insurance, as well as both residential and commercial property insurance. Students also study different types of liability insurance and catastrophe insurance, which include protection against damages from earthquakes, fires, floods and tornados. In addition, students discover how to analyze and estimate workers’ compensation claims.

Instruction Pack IV covers some of the common legal and ethical issues they might encounter. It also explains basic safety precautions and procedures that claims adjusters use—from ladder safety to hazardous materials safety. Then, students apply the math skills gained previously in this course to verify bills and estimates, as well as negotiate and calculate settlements. This pack also introduces students to tools of the claims-adjuster trade. Then, students combine their knowledge of the claims adjustment process with what they learned about accident, health, life, automobile, property, liability and catastrophe insurance to work through real-world scenarios. This pack concludes with a practicum that allows students to apply everything they’ve learned about claims adjustment throughout the course.
USCI Insurance Claims Adjuster Overview
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